Who is our AMS offer for?
Our Application Maintenance Service (AMS) is designed for businesses that want to:
- Ensure the security and reliability of their web platforms.
- Evolve, fix, or optimize their digital tools.
- Simplify technical management with a single, dedicated contact person.
- Rationalize maintenance costs through flexible contracts.
- Get clear and prompt responses to operational needs.
We work on all types of web applications built on open-source technologies (LAMP environment), with particular expertise in Drupal, WordPress, Prestashop, Joomla, and Drupal Commerce.
What does our AMS cover?
Our service is structured around five areas, which can be activated on demand:
- Support & Assistance : functional questions, SEO analysis, data extractions, configuration assistance.
- Corrective maintenance : fixing reported issues with intervention times (GTI/GTR) based on severity.
- Evolutive maintenance : developing new features, technical or visual improvements, SEO optimisation, and content revamps.
- Adaptive maintenance : keeping platforms compliant with new web standards (browsers, devices, protocols).
- Preventive maintenance : security updates, scheduled backups, vulnerability monitoring, regular antivirus scans.
I would like to set up a AMS contract
How our AMS works
Initial phase
- Familiarisation with your existing technical ecosystem (providers, hosting, documentation).
- Simplified audit with a mapping of key risk areas.
- Priority handling of urgent corrective actions.
Operational Phase
- Annual tailored contract defining your needs, service level guarantees, and an adjustable credit of days.
- Setup of a dedicated development environment (if required).
- Continuous monitoring via our online support console.
Reversibility Phase
- Delivery of all deliverables, source code, ticket history, and documentation.
- Support for handover to a third-party provider if needed.
Naes Support - how to create a new support request ticket
Our commitments
- Guaranteed response times based on request type (corrective maintenance).
- Standard service hours Monday to Friday, 9 am to 7 pm (CET/CEST, Paris time). Extended options available as per contract.
- Ability to operate outside standard hours and in urgent situations, according to options agreed in the contract.
- No hidden charges: all work is traceable, validated, and drawn from your credit of days.
- An agile and transparent model designed for companies seeking reliable technical follow-up without overhead.
Naes: a reliable partner and contractualized commitments
- Our contracts are standardised, validated by a French law firm, and can be adapted to your technical context.
- All data and services are hosted on our own racks, located exclusively in OVH datacenters in France.
- Our team of French-speaking professionals is based in France and abroad to provide extended support coverage.
