Who is our AMS offer for?
Our Application Maintenance Service (AMS) is designed for organizations that want to:
- Ensure the reliability, security, and continuity of their web platforms.
- Improve, correct, or optimize their existing digital tools.
- Simplify technical management through a single, dedicated point of contact.
- Rationalize costs through a flexible contract model based on a day-credit system.
- Benefit from guaranteed response times and clear answers to every request.
We work on all types of web applications based on open-source technologies (LAMP environment), with particular expertise in Drupal, WordPress, Prestashop, Joomla, and Drupal Commerce.
What our AMS includes
Our offer is structured around five components that can be activated on demand:
1. Support & assistance
Responses to functional questions, SEO analyses, data extractions, and support for configuration and daily administration.
2. Corrective maintenance
Resolution of reported issues with guaranteed response and resolution times (GTI/GTR) according to severity. Each intervention is timestamped, documented, and traceable through our support console.
3. Evolutive maintenance
Development of new features, technical or visual enhancements, SEO optimizations, content overhauls, or integration of specific modules.
4. Adaptive maintenance
Continuous adaptation to new web standards (browsers, devices, protocols, frameworks).
5. Preventive maintenance
Security updates, scheduled backups, vulnerability monitoring, and regular antivirus scans. All operations are performed in compliance with the GDPR and application security best practices (access controls, SSL, version tracking).
How our AMS works
Initialization phase
- Assessment of the existing technical ecosystem (providers, hosting, documentation).
- Simplified audit with a mapping of key risk areas.
- Priority handling of urgent corrective actions.
Operational phase
- Custom annual contract defining your needs, service guarantees, and an adjustable day-credit according to workload.
- Setup of a dedicated development environment (if required).
- Ongoing monitoring through our online support console, with traceable ticket management and performance indicators (SLA).
- Supervision of the contract by a dedicated project manager, ensuring deadlines, quality, and transparent communication with the client.
Reversibility phase
- Full handover of deliverables, source codes, ticket histories, and documentation.
- Facilitation of third-party transition in case of provider change, following a contractual reversibility plan.
Our commitments
- Guaranteed response times according to the type of request (corrective maintenance).
- Standard service hours from Monday to Friday, 9 a.m. to 7 p.m., with extended options available upon contract.
- Capability to intervene outside standard hours in case of emergency.
- No unexpected billing: all services are traceable, validated, and included in your day-credit balance.
- An agile, transparent, and contractually secured model designed for organizations that require reliability and visibility.
Our maintenance processes are based on a quality assurance plan, defined Service Level Agreements (SLA), and documented procedures ensuring compliance and operational continuity.
Your immediate benefits
- Centralized and traceable request tracking via our support interface.
- Single point of contact ensuring service continuity and quality.
- Responsive and available team distributed to ensure ongoing coverage.
- Flexible, renewable contract with unlimited carry-over of unused days.
- Annual 20% adjustment option to ensure service continuity.
Naes Support – preview of our ticketing console
Naes: a reliable partner with contractual commitments
- Our contracts are standardized, validated by a French legal firm, and can be adapted to your technical or institutional context.
- All data and services are hosted in France, within OVH datacenters compliant with European standards (ISO 27001, HDS).
- Our procedures comply with GDPR requirements and security best practices.
- Our team, composed of French-speaking professionals, is based in France and abroad to ensure an extended service coverage.
