Application takeover and maintenance

Assess

Understand your platform and establish priorities

Taking over a platform starts with understanding its users, architecture, dependencies and hosting environment. We review the available code, documentation, access credentials and issues reported by your teams.

This assessment identifies areas of concern and the first actions to take. It distinguishes urgent fixes, useful improvements and more substantial changes, allowing us to propose support that reflects the actual condition of your platform.

Take over

Manage the handover and establish technical control

Whether you are changing providers, replacing a departing developer or dealing with incomplete documentation, we organise the technical takeover of your website or application. We gather the source code, database, access details and deployment procedures needed to work on your platform.

We coordinate the transition with your technical contacts and hosting provider. A test environment is prepared where needed, initial procedures are documented and requests are brought together in our support portal.

Take over

Manage the handover and establish technical control

Whether you are changing providers, replacing a departing developer or dealing with incomplete documentation, we organise the technical takeover of your website or application. We gather the source code, database, access details and deployment procedures needed to work on your platform.

We coordinate the transition with your technical contacts and hosting provider. A test environment is prepared where needed, initial procedures are documented and requests are brought together in our support portal.

Maintain

Resolve issues and manage application updates

We investigate faults, identify their causes and implement fixes. Requests are assessed according to their impact on your operations and tracked through to validation. Our support portal records discussions, completed work and the status of each request.

Maintenance also covers relevant application updates and security patches. Compatibility is assessed before deployment. When an outdated component requires more substantial changes, we explain the options and the work involved.

Enhance

Adapt your platform as your needs evolve

An existing tool can develop alongside your organisation: new features, simpler forms, redesigned interfaces, data exchanges or performance improvements. We assess the impact on the application and propose changes that fit its architecture.

Our experience with PHP and LAMP environments, including Drupal, WordPress and Laravel, allows us to work on a range of platforms. Each enhancement is scoped and estimated with you, then developed and tested before release.

Enhance

Adapt your platform as your needs evolve

An existing tool can develop alongside your organisation: new features, simpler forms, redesigned interfaces, data exchanges or performance improvements. We assess the impact on the application and propose changes that fit its architecture.

Our experience with PHP and LAMP environments, including Drupal, WordPress and Laravel, allows us to work on a range of platforms. Each enhancement is scoped and estimated with you, then developed and tested before release.

Support

Clear, ongoing technical management

Naes Support combines an application maintenance agreement with an allocation of service days to organise the work. Scope, request-handling arrangements and priorities are agreed together. A dedicated contact coordinates delivery and keeps you informed about requests and time used.

Ticket history and documentation preserve knowledge of your platform. If you change providers, we organise the handover of the materials needed to take it over. When Naes also provides hosting, application maintenance and infrastructure operations are coordinated.